Experience
I have worked in the customer service industry for over five years. I have experience working with minimal supervision. I have experience working both in the office and on the floor answering customers' inquiries, and handling conflict situations within assigned boundaries and redirecting customers to appropriate resources as necessary.Â
As a passionate and detail-oriented industry professional, I enjoy approaching complex projects with a holistic approach. A large part of my success while working with people stems from my ability to cultivate an intuitive understanding of their needs, and spearhead the project from there.
Work History
Event Assistant
October 2014 - May 2017
Duties were to book, confirm, and check-in events and answer all of our guest's inquiries. I helped create a fun and engaging experience for the event guests through courteous, friendly, and professional assistance while upholding Sky Zone safety regulations. The job also entailed organizing files, scheduling appointments, writing copy, proofreading, receiving guests and more.
Camp Counsellor
May 2018 - August 2018
Duties included engaging with children in interactive activities including organized arts and crafts, singing, sports activities, games and field trips while maintaining a safe environment. Led a group of up to 10 campers ages 3-12 with a fun, positive and outgoing attitude while acting as a role model. Demonstrated positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity, and professionalism to internal and external customers. Maintained cleanliness and order of camp in order to ensure safety. Promoted monthly events and activities in order to increase participation and revenue. Ensured the use of supplies, snacks and drinks follow the amount prearranged by the department budget.
Brand Ambassador
August 2018 - Present
I serve as the face and voice of a specific company that is in partnership with Intercept Group to build brand recognition and successfully promote their products and services. I communicate and engage with customers in meaningful ways to increase the company's brandawareness and generate new sales opportunities.
Community Liaison
August 2018 - August 2019
College Community Liaisons help to create a strong sense of community among students in the college through networking with faculty, staff, and student groups in order to promote participation in campus programming. College Community Liaisons play an integral role inactively connecting with their college through the planning, implementation, and evaluation of new and existing college events and programs.
College Ambassador
August 2019 - Present
As a student leader, my duties include supporting the activities of the college office, which includes outreach to incoming students, promoting continued engagement by students, and planning for the semesters ahead. I also play the role of college receptionist, which includes helping answer questions or assisting with accessing resources.
Volunteer History
Support Volunteer - MacKenzie Health
September 2016 - May 2017
Tasks included everything from helping visitors find their way around the hospital, to making reminder calls for appointments, to running specimens to the lab. As well as complementing staff and freeing them to focus on direct patient care and services. To many patients and families entering the hospital, I was one of the faces of the hospital and often the first person they would see at the Reception Desk.
Community Volunteer - Canadian Blood Services
September 2018 - Present
This role requires that I book appointments with new donors who will continue to donate blood. I must also assist with contributing to Canadian Blood Services' goal of meeting recruitment targets on a monthly basis. Duties include assisting with set-up and teardown of the promotional booth and other equipment. Provide courteous and responsive service to prospective donors. Provide information about Canadian Blood Services programs and initiatives. Assist with management of participant records and event documentation.
Student Representative - TFNSA
September 2018 - Present
The Trent Fleming Nursing Students’ Association is a student group that is committed to supporting the students enrolled in the Trent Fleming School Of Nursing. The TFNSA acts as a liaison between the students and the School of Nursing. The TFNSA holds educational and recreational events to enhance the learning of students and to support the School of Nursing Community.
Student Ambassador - Trent University Campus Tours
September 2018 - Present
As a student leader, my duties include providing campus information and campus tours, serving as an Orientation group leader, and providing general mentoring and peer guidance to prospective students. This role entails that I develop relationships with prospective students. As an ambassadors, I also play a large role in helping students get familiar with the campus through campus tours.
Trent/Fleming School of Nursing Lab Simulation Volunteer
January 2019Â - Present
Through using my experience in nursing practice, I am able to provide students with instruction in a variety of nursing laboratories and in simulated clinical experiences. This includes conducting debriefing sessions that provide assessment for learning through guided reflection and directional feedback.
Ovarian Cancer Walk of Hope Volunteer
September 8, 2019
On Walk day, I assisted with setting up, greeting participants, registration and more.
Best Buddy - Trent University Chapter
September 2019 -Present
I am matched in a one-to-one friendship with an adult with intellectual disabilities from the community.
Other Extracurricular Involvement
February 9, 2019
Peterborough Public Health's "Back to the Future" Event Attendee
Presentations covered a unique mix of topics, such as polio and local vaccination programs, diabetes among Indigenous populations, milk pasteurization, public health nursing, drinking water protection and the history of sanitation efforts, and many others. I was one of the few Trent University Nursing students that attended. I participated in the discussion about current health disparities with guest speakers.
March 7, 2019
External Review Panel Member
The primary purpose of regularly scheduled external reviews is to understand, evaluate, and improve the educational quality of the Trent University nursing program. The goals of periodic external reviews are to provide regular opportunities for information gathering, reflection, and evaluation of the educational effectiveness, thoroughness, and currency of the nursing program.
June 11, 2019
Appeal Committee Substitute Member
I was responsible for reviewing all documentation prior to the meeting and having knowledge of all academic policies related to the application. I helped to make decisions, provide direction and make recommendations for future success as a student at the University.
Education History
Trent University
September 2017 - Present
The Trent/Fleming School of Nursing offers the compressed undergraduate program leading to a Bachelor of Science in Nursing (B.Sc.N.) The compressed program is for students with sufficient university credits to fast track through the program in less than three years. The program has a science base in anatomy, physiology, pharmacology, microbiology, pathophysiology and research methods. Theoretical courses provide the foundation for the study of concepts underlying the art and science of nursing.